Frequently Ask Questions
Greetings everyone. Thank you for visiting Graphics Cycle’s FAQ (Frequently Asked Questions) page. Here we have gathers some questions concerning our services and a little more. Still, if you have something that we have missed to mention here, feel free to ask us throu ‘Contact Us’ Page. We will response to you within 24 hours at most.
General
1 How can I access your website? Do I have to sign in for that?
No, you can access the site directly—no sign-in is required.
2 Do you have a free trial option?
Yes, we have two free trial options for our honourable clients of any services except for Vectorization and personal image editing.
3 How can I contact you?
You can contact us anytime you want. We have a 24/7 customer support team to receive your queries and reply accordingly. Go to our ‘Contact Us page and fill up the form with your query.
4 Which image formats do you accept?
We accept any image formats you provide. We have efficient graphic designers to handle any file type like RAW, PSD, JPEG, PNG, TIFF, etc.
Image Upload & Download
1 How about the upload methods?
We have several upload methods for you to send us your projects. You can use We Transfer, Plus Transfer or File Mail to send up to 50 GB. If the project size is more than that, we suggest FTP or Dropbox for unlimited transfer. You can use the FTP or Dropbox below 50 GB as well.
2 How would I know whether the project is done or not?
As soon as the project completion, we notify the specific client about that. In case of an urgent job requirement, we will let you know from time to time, or you can send us mail. As soon as we receive your mail, we will reply with updates.
3 How can I download the completed images?
We will upload completed images to the FTP and let you know the individual login ID and password. Only you can access the account and download it directly.
4 Is FTP or Dropbox safe for the files?
It is safe. We use a paid version for safety and security. We value our customers’ privacy and always follow up. By the way, the other file transfer methods are also safe with us.
Motivation Of Young Talents
1 Do You Promote Young Talents?
Graphics Cycle takes the initiative to figure out young talents with potential. If someone proves themselves worthy, we provide job opportunities as well. Besides, we sponsor graphics design completion and give valuable prizes to the winners.
2 Do you have any social curricular activities?
No one can live alone without society. It is the basic nature of a living creature. As a company, we have responsibilities to our society. Our organization employs poor individuals willing to work and improve their lives. After natural calamities and disasters, we give relief goods to the victims. Also, we launch social welfare programs each year to sort out and help disabled people who have none to take care of them.
Quality & Satisfaction
1 How do you maintain quality control?
We follow three steps of quality control to ensure the finest output. We always strive for quality as well as turnaround time. Throughout our workflow, we deliver high-quality finished photos on time.
2 What do you do in the case of dissatisfaction?
Graphics Cycle always strives to achieve the best possible results. We follow the instructions properly that we get from our customers. Even after doing so, our customer is not satisfied. First, we like to offer revisions of the images with imperfections. Still, if we satisfy, we charge no money for the labour or time.
Our Services
1 Do you have an urgent job completion option?
Yes, we do. We give urgent job completion facility to our honourable customers sometimes in an emergency. We gather our team’s finest designers, so the facility is conditional.
2 What is your service schedule?
We do not have any specific service schedule. We have a team that works 24/7 round the clock. Even on holidays, we have officials to respond to customers’ queries. So, you can place your order or ask for updates anytime you need them.
3 How long do you take to complete an image or a project?
It is a conditional question. The answer depends on the image quality, complexity, required services, comments, special instructions, and quantity. To get the estimated turnaround time, please send us sample image (s), and we will get back to you within the shortest time frame.
Pricing
1 What is the cost per image for your service?
The cost of image editing also depends on the conditions, the same as the turnaround time. Image quality, image complexity, services required, comments, special instructions, and quantity are the concerning matter on this behalf. However, the Graphics Cycle price is low compared with other editing service providers.
2 Do you have any bulk discount offers?
We do. The offer starts with 5000 image quantity in one project. We give up to 50% discount considering the total quantity and categories.
About CEI
1 Who are we?
Graphics Cycle is an image editing company that provides you with the best quality output within the turnaround time at a comparatively low cost. Our head office is in the USA, and the production house is in Bangladesh. We have been serving with editing since 2008, and now we have more than 150 experienced and efficient graphic designers. From simple to super complex images, whatever you got, you can process according to your comment. To know more, follow our ‘About Us’ page and for our services, visit the ‘Services’ page.
2 Who do you work with?
We have a large number of clients from photography professionals. E-commerce sites, liaison houses, online marketers, retailers, and catalogue companies also take our services. And we accept personal photo editing under terms and conditions.
Payment
1 How about the payment terms?
We have two types of payment terms. You can pay after the job completion or end of the month. As for payment, We have two payment methods. You can send by PayPal or Bank to Bank transaction.