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Refund Policy

At Graphics Cycle, we build digital solutions that actually work. From graphics and web design to marketing, video, and 3D, we handle it all. We stand by every project we deliver. And if something ever goes wrong, our refund policy is there to protect you. We want every experience with us to be smooth and stress-free. That is why we offer ongoing support even after your project is done. If you spot any issues, just reach out. We are always here.

1. Resolution Before Refund

Before requesting a refund, please allow us the opportunity to resolve any issues. We provide revisions to refine your project and ensure it meets your expectations whenever possible.

2. Quality-Based Refunds

We hold our work to the highest standard. If the delivered output does not meet the agreed brief:

  • If the delivered work falls below 70% of the agreed quality standard, we will issue a partial refund within 7 working days.
  • If quality remains below 30% even after revision rounds, we will process a full refund within 7 working days.

Note: Quality is assessed based on the original written brief submitted at the time of order. Instructions shared verbally or informally after the brief may not be taken into account.

3. Advance Payments & Project Cancellation

  • If you have made an advance payment but decide not to proceed, we can transfer the balance toward a future project at any time.
  • If you choose to discontinue our services entirely, we will issue a full refund for any unstarted work. Completed portions will be deducted proportionally.

4. Agreement Failures

If Graphics Cycle fails to deliver the agreed project scope, misses confirmed deadlines without prior notice, or delivers work materially different from the brief, you are entitled to request a full refund. We take full accountability in such cases.

5. When Refunds Do Not Apply

Refund requests will not be accepted in the following situations:

  • Work has been approved and downloaded by the client
  • Refund is requested due to change of mind after delivery
  • The original brief was incomplete, incorrect, or changed after work began
  • Request is made after 30 days of project delivery
  • The order was placed as a free trial

6. How to Request a Refund

  1. Contact our support team via the Contact Us page or email within 30 days of delivery
  2. Describe the issue clearly and attach relevant files or references
  3. Our team will review your request within 48 hours
  4. If approved, the refund will be processed within 5–7 working days

7. Refund Processing Time

  • PayPal: 3–5 business days
  • Credit / Debit Card: 5–7 business days
  • Bank Transfer: 7–10 business days

Still Have Questions?

We believe in open communication. If you have any concerns about a project, please reach out before raising a formal refund request. Most issues are resolved quickly through direct conversation. Feel free to reach out at info@graphicscycle.com or contact us via our Contact Us page.